Delete your StoryTimes account

Email StoryTimes support to request deletion of your account and its data. You don’t need to sign in or reinstall the app

This button opens a message to complete and send from your email app. You can also write directly to support@StoryTimes.fr with the subject “Delete my StoryTimes account”

Sending a request does not delete the account automatically. Support first verifies that you own the account

1. Write from the email address linked to your StoryTimes account, if possible
2. Give that address and your username, if known, and state that you want to delete the account and its data
3. If you no longer have access to that address, tell support so they can help verify the account

Never include your password, a sign-in code or banking details in this request

Your request covers the account and personal data linked to your use of StoryTimes. Depending on the features used, this may include:

• Your profile, username, email address, profile photo and phone number, if provided
• Stories, Pulse posts, listings, photos and videos you have published
• Messages, interactions, account preferences and location data recorded when you used those features

Support explains the scope actually handled and confirms the data deleted. Removing content from the app does not necessarily mean all associated files and backups have already been erased

Account deletion is permanent once completed. Uninstalling the app does not delete your account

The privacy policy provides for retention when data remains necessary for the service, compliance with legal obligations, dispute resolution or fraud prevention. Transaction data is reviewed in this context when the request is processed

Records and files associated with some removed content may remain stored. A “Message deleted” notice may also remain in a conversation after a previously viewed message is removed

The published policy does not yet specify a numerical retention period after account closure or a deadline for completely erasing backups. Ask support which data is concerned, why it is retained and for how long in your situation; this information must be provided when your request is processed

This request covers your courier account: profile, name, email, phone number, GPS locations and history, photos and personal documents, messages sent as a courier, notification tokens and sessions. Deletion is permanent once completed. Orders and messages belonging to other users are preserved

A delivery in progress must be completed first. A balance, pending payment, dispute or account shared with another activity requires a check before closure. The tracking status explains this; contact support with your reference if action is needed. You can expect a response within 30 days of your request

Required accounting records are kept for 10 years after the end of the financial year concerned. Signed contracts remain accessible only to authorized staff for 5 years after closure, to establish contractual rights and obligations. Any data retained for a dispute must be justified, with an end date communicated by support

Your private receipt remains available for 90 days after deletion. Support will tell you which data, if any, is kept by service providers or in backups, why, and until when

Support explains the required checks, the deletion scope and the processing time. Keep the conversation to track your request

For questions or to follow up on a request, contact support@StoryTimes.fr. Also read our privacy policy.